Additionalinformation

Additional Information

Companydescription

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Jobdescription

Job Description

Your responsibilities

• Act as a single point of entry for all cases (both emails and calls) related to:
• Customer service support for providing credit line amounts, requests for an increase, and status
• Launch activities that include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities that include customer service support for authorizations, billing management, and invoice processing
• Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research
• Process and system governance activities to include customer service support for system issues/notices and spam
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
• Assisting the Lead associate with tasks listed above
• Assisting team members with tasks listed above

Qualifications

• Minimum of one year of contact center and customer relationship management experience
• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Excellent time management skills
• Computer skills, including typing
• Minimum of one year of contact center
• Minimum English B2/C1
• Native Lithuanian to communicate with customers